What is your returns/ refund policy?
We offer a right size guaratee whereby you can exchange for the right size paying for the additional resizing fee however do not offer any refunds/ exchanges for change of mind so please choose carefully. If the product is faulty, we will meet our obligations under the Australian Consumer Law.
What if I got my sizing wrong?
Most of our rings are made to order .If you stuff up your sizing Tungsten cant be resized, it will have to be remade; you can request a remake within 14 days of receipt for a charge of $75 per item which you will have to fork out. It’s not cool, it sucks for us having to enforce so just take the time to do it right will ya. It saves a lot of hassles. If you don’t have size issues, everybody’s happy.
I have a ring in mind. Can you do it?
What do you mean by can you do it? Yes we can custom make anything if it can be done in Tungsten. If you can think of it chances are we can do it. While tungsten does have some properties that make it different to other metals we can incorporate anything if it can be done to tungsten. Please contact us for your custom makes here.
Where can I see your rings before I purchase them?
Our entire range is only available online. We have no physical stores at this stage, and we do not stock them anywhere which is why you would never have seen such a cool ring before.
Whats this thing Tungsten that your rings are made of?
Okay, so you really dont know what tungsten is.Okay really? Seriously? Dont take our word for it try Wikipedia to see why its the coolest thing that has happened to jewellery. To read more about Tungsten and what actually goes into our rings, please go here.
How can I pay for my purchase?
Currently you can pay by Credit or Debit cards- Visa and Master Card only.
How Long Till I get the Ring I ordered?
Most of our rings ship out in 1 working day except custom makes which would take a few weeks from final confirmation/ commission. The time frame for this would usually depend on the time of the year and rings that we have on order. Delivery usually is overnight from shipping to Metro across Australia and upto 3 working days for outer areas. Delivery to Canada and New Zealand usually takes 3 to 4 working days max and to all other countries within 5 to 7 working days.
How Do I know what Size to Order?
Okay you need to know your finger size in order to purchase a ring, its fairly simple. If you dont know what your ring size is there are a couple of ways to achieve this. The foolproof way is to visit your local jeweller. They should to be able to size you for free. There are a lot of online tools that would measure your finger size but we dont really endorse any of them. You can read a bit more about sizing here
What Guarantee do your rings Come with?
All our rings are guaranteed for one year from the date of delivery from any manufacturing defects. Manufacturing defects do not include normal fair wear and tear and any damaged caused by accidental or non-accidental damage.Mad tungsten at its own discretion may choose to repair, replace or refund a product under this guarantee. None of our terms and conditions are intended to absolve your rights as a consumer under the Australian Consumer Law.
How Much do you Charge for Shipping?
A large Goose Egg. Just in case if you didnt have one you can also use Zero, Zilch, Nil, Nothing, Nada and what not. All Mad rings are delivered to you free of charge if you are in Australia, Canada or New Zealand. There is an additional charge payable( calculated at checkout) for other countries.